90 Night Happiness Trial
90 NIGHT HAPPINESS TRIAL
Try It For 90 Nights Or Your Money Back*
Our #1 priority here at Chasing Winter is you and your dog’s happiness.
If you are not completely satisfied within 90 nights of your dog sleeping on their new Cloud Dog Bed or Snuggle Dog Nest, you may return it for any reason, and we will refund your money back.
Just reach out to our Customer Happiness Team. We’re here for you. Happiness. Guaranteed.
Terms of our 90 Day Happiness Trial
- If you are not completely satisfied within 90 nights of your dog sleeping on their new Cloud Dog Bed or Snuggle Dog Nest, you may return it for any reason, and we will refund your money back.
- Doggy habits can be hard to change! Some dogs need time (and a little coaxing) to adjust to a new bed therefore, to be eligible for a money back return, your dog must have been sleeping on their Cloud Dog Bed or Snuggle Dog Nest for a minimum of 14 nights.
- If after 14 night’s sleep, you realise that you may have purchased the wrong size bed for your dog and wish to exchange your bed for a different size, you’ll be responsible only for any difference in pricing. Shipping of your new bed is free.
- We never resell a used dog bed. Your original bed will be donated to a charity of our choice to help other dog families in need.
- Great news! We provide free returns Australia-wide. Once you contact us, we will provide information of how to return your parcel.
Products included in our 100% Happiness Guarantee
We are unable to include the following products from the 90 Day Happiness Trial:
- Perishable items (food),
- Bondi Wash branded products or any products not carrying the Chasing Winter Brand name
- Gift with purchase
- Gift Vouchers
To protect all our customers and make sure that we handle every Happiness Guarantee return with reasonable fairness, we cannot accept a return in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products that have been soiled or contaminated, until they have been properly cleaned
- On rare occasions, past habitual abuse of our Return Policy
If you wish to execute the money back guarantee, please contact us through the contact us page or click here. We will acknowledge the request within 24-48 hours and send you further instructions on how to return the product/s for refund.
Chasing Winter assumes the right to decline refunds as per the terms above (and within the ACCC laws).