Shipping

FREE SHIPPING - AUSTRALIA WIDE

- Express  $18.00 (Next day Delivery*)

*Delivery timeframes based on Metro delivery. Carrier published estimated timeframes only. 

CHASING WINTER SHIPPING

Although we do our best to pack your orders in 2 business days delivery times may vary and we hold no responsibility for shipping delays once the courier has your order on hand. 

In the event that your order is taking longer than expected we suggest you give the courier a call with your tracking number. If you are experiencing any difficulties please reach out to our service team hello@chasingwinter.com and we can issue a inquiry with the courier.  

TRACKING YOUR ORDER

Once your order has been shipped on our end you will get an email with your tracking information.

LOST COURIERS AND DELIVERED BUT NOT RECEIVED

Once your goods are received by the shipping carrier, the goods no longer become our responsibility. If your item is lost or the courier advises you it has been delivered when you have not received it; you must take the claim up with the shipping carrier.

ORDER CANCELLATIONS

Chasing Winter may cancel your order at any time if we are unable to provide a safe route for our products without damage. If for any reason we need to cancel your order we will be in contact with you to issue you a refund or a store credit.