Shipping

FREE STANDARD SHIPPING IN AUSTRALIA OVER $70AUD

All orders under $70AUD

- Standard Shipping $7.50 (2-4 Business Days*)

- Express Shipping $11.50 (Next day Delivery*)

All orders over $70AUD

- Standard Shipping FREE (2-4 Business Days*)

- Express Shipping $9.95 (Next day Delivery*)

FREE STANDARD SHIPPING TO NEW ZEALAND OVER $120AUD

All orders under $120AUD

- Standard Shipping $16.00 (est 6 Business Days*)

All orders over $120AUD

- Standard Shipping $29.00 (est 6 Business Days*)

- Express Shipping $39.00 (2-4 Business Days*)

WORLDWIDE SHIPPING

All orders under $120AUD

- Standard Shipping $18.95 (est 6 Business Days*)

All orders over $120AUD

Currently suspended due to large parcel delivery delays. 

* Shipping timeframes based on our carriers estimated delivery to major metro areas. 

 CHASING WINTER SHIPPING

Chasing Winter Ships worldwide and Free for orders over a certain value. Although we do our best to pack your orders in 2-3 business days delivery times may vary and we hold no responsibility for shipping delays once the courier has your order on hand. 

In the event that your order is taking longer than expected we suggest you give the courier a call with your tracking number. If you are experiencing any difficulties please reach out to our service team hello@chasingwinter.com and we can issue a inquiry with the courier.  

COVID-19 SHIPPING DELAYS

Our courier network may be experiencing delays due to COVID-19 restrictions. Our carrier partners aim to meet timeframes, but all timeframes may experience delays that are outside of our control. We sincerely apologize for the inconvenience.

TRACKING YOUR ORDER

Once your order has been shipped on our end you will get an email with your tracking information.

ORDER CANCELLATIONS

Chasing Winter may cancel your order at any time if we are unable to provide a safe route for our products without damage. (Please note that we do not ship our Bowls overseas) If for any reason we need to cancel your order we will be in contact with you to issue you a refund or a store credit.